![Untitled-2 [Recovered]-01.png](https://static.wixstatic.com/media/e3930f_5e48163c23544e718ece6e8acfdfaf8e~mv2.png/v1/fill/w_187,h_43,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/Untitled-2%20%5BRecovered%5D-01.png)
Privacy Police
HINT2SOLUTIONS (HINT2SOLUTIONS, Unipessoal, Lda.), hereinafter referred to as “HINT2SOLUTIONS”, recognizes the importance of protecting personal data. We value honesty and transparency, in order to build a lasting relationship with our customers, based on trust and mutual benefit.
This privacy policy aims to explain our personal data processing process. If you have any questions regarding our privacy policy or terms and conditions, you can contact us using the means referred to in 1.1.
By using our website, you are consenting to the terms described in this privacy policy.
1. Company identification
1.1. This website and corresponding privacy policy are managed by
• Company: HINT2SOLUTIONS (HINT2SOLUTIONS, Unipessoal, Lda.)
• Headquarters: Rua Amadeu Sousa Cardoso, 11, 4715-159 Braga
• NIPC: 517684659
• Data protection officer contact: geral@hint2solutions.com
• Questions and clarification of doubts: geral@hint2solutions.com
2. Principles
2.1. Respect for the user's wishes
We respect the privacy and security of personal data, taking care of user preferences, as well as autonomous, free and simple management of them. If the user disagrees with any point referred to in this policy, they may object at any time by contacting us through the means referred to in 1.1.
2.2. Good habits
As the controller of personal data, HINT2SOLUTIONS determines the purposes and means by which personal data is processed, including the applicable security measures. We guarantee that personal data is processed in Portugal in a correct, lawful manner and in accordance with good practices.
2.3. Strict necessity
When processing data that can identify the user personally, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of personal data will be minimal, so as not to exceed the original purpose for which they were collected and/or processed.
3. Collection and processing of personal data
3.1. The personal data collected and processed by HINT2SOLUTIONS are only those that the user voluntarily, expressly and unequivocally enters into the forms on this website.
3.2. The personal data collected are: name, email, date of birth, cell phone, address, NIF.
4. Purpose of processing personal data
4.1. Personal data is collected and processed by HINT2SOLUTIONS only for purposes strictly linked to the use of this website, the services associated with it, the sale of products, management and improvement of the loyalty program, direct marketing, support and customer support .
4.2. HINT2SOLUTIONS seeks to maintain the relationship with the user and provide them with the appropriate benefits, information and relevant content related to our brand. The data will only be processed for these specific, explicit and legitimate purposes, and will not be further processed in a manner incompatible with these. The data collected and processed are adequate, relevant and not excessive in relation to these purposes.
4.3. However, personal data may also be used for other processing operations within the limits of such applications. In particular, personal data may be processed for the following purposes:
• A) when you make a purchase on this website, we collect personal data (e.g. email address, delivery address, credit card number and telephone number) in the purchase form, solely for the purposes of sale, separation and transport of the products ordered by you;
• B) when you request customer support assistance we collect personal data (e.g. first and last name, email address) solely for the purpose of providing you with customer support services that are relevant to this website and to offer you the assistance you requested from us;
• C) when you register, we collect personal data in order to simplify the preparation of future orders and develop promotion of our products and services;
• D) when you subscribe to the newsletter, we collect your email address in order to offer you this service;
• E) when you browse our website, we collect cookies. Depending on how you manage cookies on our website and your interaction with us, we use some information collected by cookies to ensure proper functioning of the website, highlighting the appropriate display of content, remembering the cart, remembering registration, adapting the resolution screen, to improve our offers, among others. This information includes registration data, location, session duration, products you selected, equipment, browser and IP address.
• F) when you browse our website and subsequently visit platforms where the advertising format exists (social networks, Google and other partners of these networks) you may be impacted by advertisements from our brand. We will also use the data to reach new potential users who may be interested in our products.
• G) when you register on our website, we collect your email address for the purpose of sending the requested content, as well as other communications that we consider relevant, including our newsletter and announcements of our products and services.
4.4. When we collect data, we indicate mandatory fields with asterisks, when the data in question is necessary to:
Schedule a work meeting or service;
Purchase a product you requested; or
Respect legal requirements (e.g. invoicing).
4.5. Personal data may be communicated to HINT2SOLUTIONS service providers for the purpose of providing services, to judicial, tax and regulatory authorities, for the purpose of complying with legal requirements.
5. Consent
Respect for the user's wishes is one of HINT2SOLUTIONS' main concerns regarding the processing of personal data. However, we do not want to affect the relationship we have with the user or fall short of their expectations. If you disagree with the collection of your data for the purposes indicated in 4., you can object by writing to us at geral@hint2solutions.com
6. User rights
6.1. To exercise the right to access, rectify, erase, forget or block personal data, the user can send a written communication to the following email address: geral@hint2solutions.com
6.2. If you wish to stop receiving direct marketing communications, you can, at any time, exercise your right to object to the processing of personal data, through the management of consents available in the customer area of the online store. You can also do so by sending an email to geral@hint2solutions.com
7. Security
7.1 geral@hint2solutions.com uses appropriate security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, and against any other form of unlawful processing. Additionally, we contractually require trusted external entities that process personal data for us to do the same.
7.2. However, geral@hint2solutions.com cannot guarantee that the security measures adopted to protect this website and for the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data. Therefore, we advise that the computer is equipped with software devices that protect it in the transmission and reception of data (such as updated antivirus systems), and that the browser takes appropriate measures to guarantee security in the transmission of data (such as firewall and anti-spam filters).
8. Retention and processing period
8.1. The data is kept by geral@hint2solutions.com for the purposes described here for as long as necessary for the aforementioned purposes, except if the personal data in question is necessary to prove compliance with obligations, until the limitation period for corresponding rights has elapsed. , or if there is a longer data retention period imposed by law.
8.2. When personal data is no longer required, it will be removed from our systems and records or kept anonymous so that you cannot be identified from it.
Date of last update: 08/23/2023